As part of the BNP Paribas Group and division of BNP Paribas Fortis NV, market leader in Belgium, Fintro has a distribution network of more than 300 independent banking agents in Belgium.
The customer portfolio consists largely of private individuals, the self-employed and small businesses with whom a long-term relationship is envisaged locally through these agents. The network of independent bank agents goes to give oxygen to both people and their projects. The local Fintro network forges strong links with the local community through close personalized service and advice. This is their strength: Fintro customers enjoy stable and trusted contact with their Fintro agent.
One of those agents is Pattyn – Sax in Oostakker.
During the complete renovation of their offices in the city center, ThisPlays2 was asked to think extensively about how digitization can contribute to a better customer experience.
In the shop window is a Samsung window display with 4,000 candela light output that overcomes the brightest sunlight to display the current offers from the bank and insurance agent. In the public zone, customers can request information on interactive screens about the banking and insurance activities, but also about the real estate offer at the moment.
Inside there is Fintro TV to ease the wait.
With extensive information about Fintro, its customers and their environment, which is repeated again on large screens in the consulting rooms. And of course there is the Samsung Flip, the digital flipchart on wheels that combines the ease of use of an interactive screen with the traditional operation of a Flipchart anywhere in the office.